Shipping policy
Last updated: July 2026
1. Order Processing Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day.
2. UK Shipping We ship to all addresses within the United Kingdom. Estimated delivery times after dispatch:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping costs are calculated at checkout based on your order and location.
3. International Shipping We ship to selected international destinations. Delivery times vary by country but are typically 7–21 business days after dispatch. International shipping costs are calculated at checkout.
4. Tracking Your Order Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
5. Customs and Import Duties For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates.
6. Delays We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. Estimated delivery times are not guaranteed.
7. Lost or Damaged Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us via our store's contact page and we will do our best to resolve the issue promptly.
8. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
9. Contact For any shipping enquiries, please reach out via our store's contact page.